How Does Live Chat Improve Sales?

It comes down to trust. A web site has only a few minutes to retain an online shopper. Using Secure Sockets Layer (SSL) for check-out, being Payment Card Industry (PCI) compliant, and having visible contact information are common ways to promote customer confidence.

As shoppers view your products/services they often have questions regarding descriptions and/or shipping. To close the sale, the customer needs an answer immediately. Through click-to-chat they can get an answer instantly.

And Customer Service?

Customers aren't always willing to dial a phone number or wait for an email response. Live chat software complements your current customer service offerings by allowing online shoppers to talk live with your sales/support team.

If a representative isn't available to accept a chat invite, the online shopper can leave a message, email address, and call-back number. Want to offer live help to your web site visitor? Send them a proactive invite to chat (shows as a "floating" image in their browser (not as a "pop-up")).

How Does Live Chat Software Work?

Live chat software consists of two parts: the "click-to-chat" coding on a web site, and the operator "console". You've seen the click-to-chat functionality before -- it's the 'chat now with an operator' button available on many popular e-commerce web sites (and often times floats across the browser window).

The operator console is the interface you (or your customer support personnel) use to accept/initiate live chat invites. The console shows detailed real-time information about visitors to your web site: country of origin, ISP, web browser, operating, referrer, and more.

Get Started Today

Adding live chat is easy. When you sign up for a free trial live chat software account, we'll instantly email you: 1) a username and password for the operator console; 2) the HTML coding (widget) to add to your web site (this shows the 'chat now with an operator' image).

Not comfortable adding the HTML coding yourself? Contact us and we'll do it for you for free. Free support is included as part of our live chat services; we'll work with you (or your developer) to include the coding on your web pages.

Get your free trial use of live chat software today.